Política de envio

The Timeless Tin SL manages the e-commerce operations of Conservaspinhais.com as the official online store and authorized e-commerce partner of Conservas Pinhais. All matters related to the website, including customer service, order processing, payments, logistics, and related operations, are handled by The Timeless Tin SL on behalf of Conservas Pinhais.

SHIPPING AND RETURN POLICY

Shipping Costs EU

The amount of these costs is determined by the transport company used by Conservas Pinhais. They can be viewed at the time of payment processing, just before confirming the order.

WEIGHT	PORTUGAL
<1.99Kg	5.70€
2.00- 4.99Kg	5.70€
5.00– 9.99Kg	6.20€
10.00-19.99kg	7.50€
>20.00kg	8.80€

WEIGHT	PORTUGAL ILHAS
<1.99Kg	41€
2.00- 4.99Kg	41€
5.00– 9.99Kg	51€
10.00-14.99kg	66€
15.00-19.99kg	80€
20.00-24.99kg	95€
25.00-29.99	109€

WEIGHT	EUROPE 1 (Albania, Andorra, Bielorrusia, Bosnia y Herzegovina, Chipre, Georgia, Gibraltar, Guernesey, Isla de Man, Jersey, Kosovo, Liechtenstein, Moldavia, Mónaco, Montenegro, Macedonia del Norte, San Marino, Serbia, Turquía, Ucrania, Ciudad del Vaticano, Malta)
0-0.25kg	8.50€
0.251-0.5kg	10.70€
0.5-0.749kg	13.70€
0.750-1kg	14.70€
1-1.499Kg	21.30€
1.5-1.99kg	21.80€
2-5kg	41.30€
5.01 -10kg	48€
10.01 - 15kg	52€

WEIGHT	EUROPE 2 (Austria, Bélgica, Francia, Alemania, Italia, Luxemburgo, Países Bajos )
0 - 0.249kg	8.50€
0.250 - 0.499kg	10.50€
0.5 - 0.99kg	13.20€
1.00 - 1.499kg	20.30€
1.5 - 1.99 kg	21.30€
2.00 - 4.99Kg	37.60€
5.00 - 9.99kg	39.20€
10.00 - 14.99kg	43.80€
15 - 19.99kg	45.70€
20 - 24.99kg	55.90€
25 - 30kg	58.40€

WEIGHT	EUROPE 3 (Chequia, Dinamarca, Hungría, Lituania, Polonia, Eslovaquia, Eslovenia, Suiza)
0 - 0.249kg	8.50€
0.250 - 0.499kg	10.70€
0.5 - 0.749kg	13.70€
0.750 - 0.999kg	14.70€
1.00 - 1.499kg	21.30€
1.5 - 1.99 kg	21.80€
2.00 - 4.99Kg	46.20€
5.00 - 9.99kg	51.20€
10.00 - 14.99kg	53.90€
15 - 19.99kg	56.20€
20 - 24.99kg	72.60€
25 - 30kg	74.90€

WEIGHT	EUROPE 4 (Croacia, Estonia, Irlanda, Letonia, Suecia)
0 - 0.249kg	8.50€
0.250 - 0.499kg	10.70€
0.5 - 0.749kg	13.70€
0.750 - 0.999kg	14.70€
1.00 - 1.499kg	21.30€
1.5 - 1.99 kg	21.80€
2.00 - 4.99Kg	53.50€
5.00 - 9.99kg	57.50€
10.00 - 14.99kg	59.40€
15 - 19.99kg	63.90€
20 - 24.99kg	74.80€
25 - 30kg	80.50€

WEIGHT	EUROPE 5 (Islas Aland, Bulgaria, Islas Feroe, Finlandia, Grecia, Islandia, Noruega, Rumanía, Svalbard y Jan Mayen)
0 - 0.249kg	8.50€
0.250 - 0.499kg	10.70€
0.5 - 0.999kg	14.70€
1.00 - 1.499kg	21.30€
1.5 - 1.99 kg	21.80€
2.00 - 4.99Kg	75.60€
5.00 - 9.99kg	82€
10.00 - 14.99kg	85€
15 - 19.99kg	91.50€
20 - 24.99kg	103.40€
25 - 30kg	111.30€

WEIGHT	SPAIN
0 - 0.249 kg	8€
0.25 - 0.5 kg	10.20€
0.5 - 0.749kg	13.20€
0.75 - 0.99kg	14.20€
1.00 - 4.99kg	15.60€
5.00-9.99kg	27.30€
10.00-14.99kg	28.90€
15 -19.9kg	34.20€
20 - 24.9kg	41.60€
25 - 29.9kg	51€

WEIGHT	UNITED KINGDOM
0 - 0.249kg	8.50€
0.250 - 0.499kg	10.50€
0.5 - 0.749kg	13.20€
0.750 - 0.999kg	13.20€
1.00 - 1.499kg	20.30€
1.5 - 1.99 kg	21.30€
2.00 - 4.99Kg	46.40€
5.00 - 9.99kg	59.70€
10.00 - 14.99kg	78.80€
15 - 19.99kg	98€
20 - 24.99kg	114.80€
25 - 30kg	136.90€

Shipping to the rest of the World

WEIGHT	REST OF THE WORLD (Afganistán, Territorio Británico del Océano Índico, Isla de Navidad, Islas Cocos, Jordania, Kazajistán, Kirguistán, Líbano, Myanmar (Birmania), Omán, Territorios Palestinos, Rusia, Tayikistán, Argelia, Angola, Benín, Botsuana, Burkina Faso, Burundi, Camerún, Cabo Verde, República Centroafricana, Chad, Comoras, Congo, República Democrática del Congo, Côte d’Ivoire, Yibuti, Egipto, Guinea Ecuatorial, Eritrea, Esuatini, Etiopía, Gabón, Gambia, Ghana, Guinea, Kenia, Lesoto, Liberia, Libia, Madagascar, Malaui, Mali, Mauritania, Mauricio, Marruecos, Mozambique, Namibia, Níger, Nigeria, Ruanda, Santo Tomé y Príncipe, Senegal, Sierra Leona, Somalia, Sudáfrica (8 de 9 provincias), Sudán del Sur, Santa Elena, Sudán, Tanzania, Togo, Túnez, Uganda, Sáhara Occidental, Zambia, Zimbabue, Anguila, Antigua y Barbuda, Aruba, Bahamas, Barbados, Belice, Bermudas, Islas Vírgenes Británicas, Islas Caimán, Costa Rica, Curazao, Dominica, República Dominicana, El Salvador, Granada, Guatemala, Haití, Honduras, Jamaica, Martinica, Montserrat, Nicaragua, Panamá, Sint Maarten, San Bartolomé, San Cristóbal y Nieves, Santa Lucía, San Martín, San Pedro y Miquelón, San Vicente y las Granadinas, Trinidad y Tobago, Islas Turcas y Caicos, Islas menores alejadas de EE. UU., Argentina, Bolivia, Caribe neerlandés, Chile, Colombia, Ecuador, Islas Malvinas, Guayana Francesa, Guyana, Paraguay, Perú, Surinam, Uruguay, Venezuela, Islas Cook, Fiyi, Polinesia Francesa, Kiribati, Nauru, Nueva Caledonia, Niue, Isla Norfolk, Papúa Nueva Guinea, Islas Pitcairn, Islas Salomón, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis y Futuna, Canadá, México, Territorios Australes Franceses, Islas Georgia del Sur y Sandwich del Sur)
0-0.25kg	10.10€
0.251-0.5kg	14.80€
0.501-1kg	24.80€
1.01-2kg	37.30€
2.01-5Kg	64€
5.01-10kg	104.70€
10.01-15kg	144.90€

WEIGHT	REST OF THE WORLD ZONE 4 (Isla de la Ascensión, Australia, Azerbaiyán, Bangladés, Bután, Brunéi, Camboya, China, Guinea-Bisáu, RAE de Hong Kong (China), Japón, Filipinas, Corea del Sur, Tailandia, India, Indonesia, Laos, RAE de Macao (China), Malasia, Maldivas, Mongolia, Nepal, Nueva Zelanda, Pakistán, Samoa, Estados Unidos (Samoa Americana), Seychelles, Singapur, Sri Lanka, Taiwán, Turkmenistán, Uzbekistán, Vietnam)
0-0.249kg	9.60€
0.250-0.499kg	14.30€
0.500-0.749kg	22.30€
0.750kg - 0.999kg	23.30
1.00-1.499kg	33.80€
1.500-1.99Kg	34.80€
2-4.99kg	136.40€
5-9.99kg	234.30€
10.00-14.99kg	342.30€
15-19.99kg	428.70€

Shipping Costs US

The amount of these costs is determined by the transport company used by Conservas Pinhais. They can be viewed at the time of payment processing, just before confirming the order.

WEIGHT	US
(0 - 2 Lbs)	23.38$
(2 - 4 Lbs)	23.38$
(4 - 11 Lbs)	23.38$
(12 - 22 Lbs)	25.50$
(23 - 34 Lbs)	29.90$
(35 - 45 Lbs)	34.33$
(46 - 65 Lbs)	39.99$
(more than 65 Lbs)	69.99$

Shipping & Delivery Policy

Order Tracking

At Conservas Pinhais, every order is assigned a tracking number once it has been shipped.

If you wish to track your order or need assistance, you may contact us at shoppingpinhais@pinhais.pt

Order Processing & Delivery Times

Orders received before 10:00 AM (CET) are processed the same business day.
Handling and preparation time may take up to 3 business days.
Estimated delivery times:
- Portugal: 3 business days
- EU: approximately 7-15 business days
- US: approximately 5 business days
- Outside the EU (e.g., USA Non-Mainland & Remote Regions, Canada, Australia): approximately 3–4 weeks

Please note that local, regional, and national public holidays are non-working days and may extend delivery times.

Product Availability

If one or more items in your order are not available, Conservas Pinhais will inform you as soon as possible, indicating:

The new estimated delivery time, and
The option to:
- Receive a refund for the unavailable item(s), or
- Substitute the item(s) with a product of similar or superior quality, at the Buyer’s choice.

In the case of substitution, the Buyer retains the right of withdrawal under the same conditions as the originally purchased item.

Delivery Conditions

To ensure smooth delivery, we kindly ask Buyers to provide a delivery address where someone is available during normal business hours.

Each shipment includes a delivery note inside the parcel.

Conservas Pinhais works exclusively with specialized courier and transport companies.

In case of absence, the courier will attempt delivery a second time.
If delivery is still not possible, the order may be taken to a pickup point, where available.

Responsibility After Shipment

Once the order has left Conservas Pinhais warehouses, it is handled by the selected transport company. From that moment, Conservas Pinhais no longer has direct control over the delivery process.

If your package is already in transit and you have questions or issues, you must contact the courier directly.

Claims must be submitted within 7 days from the delivery attempt.

If a return is required, the product must be sent back in the original packaging in which it was received.

Failed Deliveries & Reshipments

The Buyer is responsible for ensuring that the delivery address provided is accurate and complete.

If a delivery fails due to:
- An incorrect or incomplete address,
- Absence of the recipient,
- Failure to collect the order from a pickup point within the courier’s timeframe,
- Or any cause attributable to the Buyer,

Any reshipment costs will be borne by the Buyer, including cases where the order must be sent again after being returned to our facilities.

Warranty & Claims

All products sold by Conservas Pinhais are original brand products, covered by the manufacturer’s warranty and initially free from defects.

In the event of a lack of conformity, the consumer may choose between repair or replacement, unless one option is impossible or disproportionate.

The consumer must notify the issue within two months of becoming aware of the defect.
Conservas Pinhais is liable for any lack of conformity that appears within two years of delivery.
Any lack of conformity appearing within twelve months is presumed to have existed at the time of delivery, unless proven otherwise.

Defective Products or Incorrect Shipments

If a product is defective or an incorrect item has been shipped, the Buyer may choose:

A replacement, or
A full refund.

In these cases, Conservas Pinhais will cover all return and shipping costs.

Conditions:

For incorrect shipments, products must be returned unused, sealed, and in perfect condition, including original packaging.
Products showing signs of use or unsealing will not be accepted.
For defective products, the Buyer should return the item in the best possible condition.

Right of Withdrawal (Returns)

If the product is in perfect condition but the Buyer is not satisfied, they may exercise their right of withdrawal within 14 days from receipt of the order.

The Buyer may choose:

An exchange, or
A refund.

In this case:

Return shipping costs are borne by the Buyer.
Refunds will be issued using the original payment method, or alternatively as a discount voucher, at the Buyer’s choice.